Privacy policy

Reden BV respects your privacy. All information you give us is held with the utmost care and security.

Please take time to review this privacy policy as it sets out our privacy practices and tells you how your personal information will be treated by us. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Only in the circumstances described within this Privacy Policy would we share your information with any third party.

Our use of personal data is in accordance with the General Data Protection Regulations 2018 (GDPR).

How we use your information

Reden is committed to protecting your privacy. If you're visiting our websites, using our products and services, working with any of our teams, meeting us at events or applying for a role with us, this privacy policy sets out what data we collect, and how we use it. It also describes your rights regarding our use of your data.

We collect common types of personal information, such as: name, job title, company, postal address, email address, phone number, and IP address.

We will use the personal information provided to us to:

  • Process orders submitted by you
  • Customize the service we provide to you
  • Administrate or otherwise carry out our obligations in relation to any agreement you have with us
  • Verify your identity (e.g. if you participate in any promotions administered by us)
  • Anticipate and resolve any problems with any goods or services supplied to you
  • Carry out market research and surveys
  • Track your engagement with us, including through our website, articles and newsletters
  • Understand how you use our products and services
  • Contact you by telephone and send you follow-up communications relating to your use of software downloaded from our website
  • Send you information about our other products and services
  • Process your application if you apply for a role with us

This privacy notice tells you what to expect when Reden collects personal information. It contains more information about:

  • Visiting our websites
  • How we use cookies
  • Contacting us via social media
  • Contacting our product and support teams
  • Information sent to us when you use our products
  • Applying for a role with us
  • Sharing your information with third parties
  • Transferring your information outside of the European Economic Area
  • Your rights
  • Complaints or queries
  • Reporting security issues
  • Changes to this privacy policy
  • Questions about data privacy

Visiting our websites

When you visit one of our websites, we collect standard internet log information and details of visitor behavior patterns, including through the use of third-party analytics services (such as Google Analytics). We do this to understand how people are using our websites, to manage their operation and to diagnose any problems.

We also use third-party services to help us identify visitors to our website to improve the way we offer our products and services.

We rely on the lawful basis of legitimate interests to process this data.

Our website search is powered by Google. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Reden or any third party.

How we use cookies

Your web browser allows you to control whether cookies can be stored by our websites. However, disabling cookies will prevent certain parts of our websites from working correctly. Your web browser’s documentation has more information on controlling cookie behavior.

We use cookies on our websites to:

  • Maintain your active session
  • Store your preferences
  • Track the success of our marketing and advertising campaigns
  • Analyze the way people use our websites
  • Gather data on how our websites are performing

Contacting us via social media

Reden maintains a presence on LinkedIn. We manage your interactions with us using social media platforms directly.

If you send us a message via social media, we may include this in our CRM systems.

We process this data on the basis of our legitimate interests.

Connecting with our product support teams

If you engage with our support teams, we may ask you to provide additional information to help us assist you (like diagnostic logs). We may share this internally with our teams to support you and to enable them to reproduce and fix product issues. We may also cross reference your interactions with us in order to understand the customer journey, improve our self-help articles and to give you the best support experience.

Information sent to us when you use our products

Our products send usage information to us. We use this to:

  • Measure how many people are using the different versions of our products, and the different features within them
  • Guide product development decisions and improve our products
  • Assist you in your evaluation, purchasing, and renewal of our products
  • Compare your usage of our products against the licenses you've purchased

We use your basic environment and high-level usage data in conjunction with your records in our marketing and CRM systems. Your use of individual features is submitted anonymously and is not linked to your identity.

Sharing your information with other parties

Reden uses select organizations to help us process data which helps us deliver our products and services to you. We do not sell any data regarding your use of our products or services.

Your rights

Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you:

  • Confirmation of personal data that is being processed
  • Access to your personal data
  • Other supplementary information as referred to (the information provided in our privacy policy)

If you object to the way we are processing your data, or would like us to erase your personal data, contact If you have purchased products from us, we may need to keep some of your data (for example, records of your purchases) to comply with our legal obligations.

Complaints and queries

Reden BV tries to meet the highest standards when collecting and using personal information. We take complaints very seriously. If you feel our collection or use of information is unfair, misleading or inappropriate, we encourage you to bring this to our attention. We also welcome any suggestions for improving our procedures.

If you have any questions regarding this policy, or wish to make a complaint about the way we’ve handled your personal information, contact


Reporting security issues

If you become aware of a security vulnerability in any of Reden’s products, services or websites, contact

We encourage the responsible disclosure of security issues and will act quickly on any vulnerabilities reported. We will not take legal action against you if you:

  • Provide us with the information needed to reproduce and validate the vulnerability
  • Avoid violating the privacy of our customers, staff and other users
  • Avoid the destruction of data, or degradation of our services
  • Do not modify or access data that is not your own
  • Give us a reasonable time to address the issue before making any information public

Changes to this privacy policy

We regularly review our privacy policy. This policy was last updated on 28th November 2019.

Questions about data privacy

Reden BV  is the data controller for the information you provide unless otherwise stated. If you have any queries about the process or how we handle your information, contact

You can also write to us at:

Reden BV

F.Hazemeijerstraat 800 A04

7555RJ Hengelo

The Netherlands


LAST UPDATED: 2 December 2019